Shipping policy

Effective Date: June 2, 2025

We ship quickly and reliably so you can focus on what matters.

1. Fulfillment Timeline

Orders are typically processed within 1–2 business days (Monday through Friday). Orders placed on weekends or holidays will ship the following business day.

2. Shipping Methods & Costs

We offer standard and expedited shipping throughout the United States. Shipping fees are calculated at checkout based on location and shipping speed.

3. Tracking

Once your order ships, you’ll receive an email with tracking information. Please allow 24 hours for tracking to update.

4. Delays and Lost Packages

We are not responsible for shipping delays caused by the carrier. If your package is delayed or missing, contact us at hello@shiftpouch.com — we’ll do our best to help resolve the issue.

5. Returns & Refunds

Due to the nature of our products — which include food-grade and consumable materials — we are unable to accept returns or offer refunds, even if the package is unopened. This ensures the highest standard of safety, quality, and freshness for all customers.

That said, your satisfaction matters to us. If your order arrives damaged or if you experience an issue with your shipment, please reach out to us at hello@shiftpouch.com. We’ll do everything we can to make it right.