Shipping Policy
Effective Date: June 2, 2025
We ship quickly and reliably so you can focus on what matters.
1. Fulfillment Timeline
Orders are typically processed within 1–2 business days (Monday through Friday). Orders placed on weekends or holidays will ship the following business day.
2. Shipping Methods & Costs
We offer standard and expedited shipping throughout the United States. Shipping fees are calculated at checkout based on location and shipping speed.
3. Tracking
Once your order ships, you’ll receive an email with tracking information. Please allow 24 hours for tracking to update.
4. Delays and Lost Packages
We are not responsible for shipping delays caused by the carrier. If your package is delayed or missing, contact us at hello@shiftpouch.com — we’ll do our best to help resolve the issue.
5. Returns & Refunds
Due to the nature of our products — which include food-grade and consumable materials — we are unable to accept returns or offer refunds, even if the package is unopened. This ensures the highest standard of safety, quality, and freshness for all customers.
That said, your satisfaction matters to us. If your order arrives damaged or if you experience an issue with your shipment, please reach out to us at hello@shiftpouch.com. We’ll do everything we can to make it right.
RIGHT OF REVOCATION
The Customer has fourteen (14) days from the day of receipt of the Products ordered to exercise its right of revocation, without providing any reason.
The Customer will inform Sahara of its decision to revoke by sending a straightforward and explicit declaration to Customer Service, Ellermanstraat 14, 2000 Antwerpen, Belgium or by e-mail: service@sahara.com. The Customer can use the model revocation form attached in the Annex to these Terms, but this is not mandatory.
The Customer shall return the Products to Sahara immediately and in any case, at the latest fourteen days after having communicated the decision to revoke. The Customer must return the Products in a new and unused condition, with all the original labels on, and at his expense. In certain countries, Sahara may provide return labels for free returns. If not, the Customer will bear responsibility for the Products (including damage or loss) until it reaches Sahara.
In case the conditions above are fulfilled, and Sahara has received the Products, Sahara will refund the Customer the entire sum of the order, including the purchase price and transportation costs (other than additional charges arising from the Customer’s choice of a different method of delivery than the least expensive type of standard delivery offered by Sahara).
The total purchase price (including the standard transportation costs) will be refunded within 14 calendar days of Sahara receiving the returned Products in good time, provided all conditions as specified above have been strictly complied with. Under no circumstances can the amount repaid ever exceed what the Customer actually paid.
The Customer will be refunded in accordance with the procedures agreed with the bank which issued the card. For this refund, Sahara will use the same means of payment as the Customer used for the original transaction unless expressly agreed otherwise. The Customer will not be charged for this refund less the sales vouchers or discounts used to pay for the order.
The Customer shall be liable for any loss in value of the Products if such loss in value is due to having used the Products to an extent more than necessary to establish the product's nature, characteristics, and functioning.
Returns can only be accepted as described above, and returns to our physical stores will not be accepted.
Returns must be sent to the address below:
Sahara Returns Dept
Ellermanstraat 14
2000 Antwerpen
Belgium
